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Mytro – Instant Food & Grocery Delivery in Gandhinagar

Terms & Policy

Business Name: BRINDESH AMRUTLAL PATEL HUF

Terms & Conditions:

Welcome to Mytro! By using our grocery and food delivery mobile app, you agree to the following terms and conditions:

  1. Order Placement: All orders are subject to availability and acceptance by Mytro.
  2. Payment: Payment for orders placed through the app must be made at the time of order placement.
  3. Delivery: We offer two delivery options:
    • Standard Delivery: Orders placed before 11 AM will be delivered on the same day with a delivery fee of Rs. 20. Orders placed after 11 AM will be delivered the next day.
    • Express Delivery: Orders will be delivered within 45 minutes for a fee of Rs. 40.
  4. Personal Information: We collect and use personal information (name, phone number, email) strictly for order processing and communication purposes.
  5. No Refunds: We do not offer refunds for orders once they have been placed.
  6. Cancellation: Orders cannot be canceled once they have been placed.
  7. Accuracy: We make every effort to ensure that the information on our app is accurate and up to date, but we cannot guarantee 100% accuracy at all times.
  8. Modification of Terms: Mytro reserves the right to modify these terms and conditions at any time without prior notice.

Privacy Policy:

Your privacy is important to us at Mytro. Here’s how we handle your personal information:

  1. Information Collection: We collect your name, phone number, and email address solely for the purpose of order processing and communication.
  2. Information Usage: Your personal information is used strictly for fulfilling orders and keeping you informed about your order status.
  3. Information Sharing: We do not share your personal information with third parties unless required by law.
  4. Data Security: We take appropriate measures to protect your personal information from unauthorized access or disclosure.
  5. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

Refund Policy:

Cancellation of an order is only possible if the order has not been processed. Once an order has been processed, it cannot be canceled. To request a cancellation, please contact us immediately at sales@mytro.in or call us at 9909998210. We will make every effort to accommodate your request, provided the order has not already been processed for delivery.

Cancellation Policy:

Cancellation of an order is only possible if the order has not been processed. Once an order has been processed, it cannot be canceled. To request a cancellation, please contact us immediately at sales@mytro.in or call us at 9909998210. We will make every effort to accommodate your request, provided the order has not already been processed for delivery.

Delivery Policy:

Our goal at Mytro is to provide fast and reliable delivery service. Here’s how our delivery policy works:

  1. Standard Delivery: Orders placed before 11 AM will be delivered on the same day for a fee of Rs. 20. Orders placed after 11 AM will be delivered the next day.
  2. Express Delivery: For those who need their orders in a hurry, we offer express delivery within 45 minutes for a fee of Rs. 40.
  3. Delivery Areas: We currently deliver to select areas within our service region. Please check the app for availability in your area.
  4. Delivery Time: While we make every effort to deliver orders on time, delivery times may vary depending on factors such as traffic and weather conditions.

If you have any questions or concerns about our policies, please feel free to contact us.